What package is available?

Our funding partner, Adelaide Bank has announced the following financial assistance package for impacted customers to help ease the financial burden on borrowers.

The key features of the Assistance Package for flood and storm affected customers include:

  • Home Loan customers can apply for relief on loans for up to three months
  • Credit card customers can apply for a temporary emergency credit card limit increase
  • No ‘loan break’ costs for customers with a fixed rate who use an insurance payment to pay out their loan
  • Existing customers with home and contents insured through CGU Insurance can apply for emergency funds and temporary accommodation costs

Who do I contact for help?

The best phone number to call is to call our funder directly as they have setup their Mortgage Help Centre specifically to help deal with this current disaster.

Call on 1300 650 259

Email: [email protected]

To apply for relief on home loans, contact the Mortgage Help Centre on 1300 650 259.

The people at the help centre will be able to advise you regarding financial hardship and applying for assistance.

Please note: There is a high volume of calls being experienced and we ask for your patience during this time.  There’s also an option to leave a message for someone to get back to you, however due to the volumes right now, it could be up to 2 business days.  We’re working hard to speed this up at the moment.