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Get in touch with Well

Looking for help? There’s a few different options for getting in touch below.

Enquiry about an application

For all application enquiries including general home loan questions, we’re here to help. Call us or email us:

Card / Internet banking enquiries

Including lost or stolen cards, internet banking issues, or EFTPOS and ATM issues call:

1300 652 220 (within Australia)
+61 8 8300 6000 (from overseas)

Mon to Fri 8am-8pm (CST)

Sat, Sun and public holidays 9am-4pm (CST)*

*excludes Christmas Day, Good Friday and Easter Sunday

Existing customers

For all other support issues not listed above, get in touch with our WellCare team who can assist.

Get us to call you instead

Sometimes it’s just easier for us to call you instead!

Request a call back

Need some help?

PHONE – ALL ENQUIRIES

1300 899 724

NEW CUSTOMERS

[email protected]

EXISTING CUSTOMERS

[email protected]

SUPPORT OPTIONS

Other contact enquiries

Disclaimers and things you should know

* Comparison rate warning

The comparison rate is based on a $150,000 loan over 25 years. Warning: this comparison rate is true only for this example and may not include all fees and charges. Different terms, fees or other loan amounts might result in a different comparison rate. Lending criteria, fees and conditions apply. Rates, fees and conditions are indicative, available for new loans only and subject to change without notice.

NOTE: The comparison rate shown in this example assumes a maximum LVR of 80% and no offset option. If your LVR is higher than 80% and/or you take an offset option, your comparison rate will be different. Refer to the Key Fact Sheet for a more personalised scenario.

Interest rates

Interest rates current as at the following date: 20th December 2021. Interest rates are subject to change at any time without notice. The actual interest rate on your home loan will be quoted at the time of settlement along with the actual repayment amounts.

Interest Rates may change between the time of your application and settlement of your loan due to market conditions.

Interest rates for existing customers may not be the same as interest rates for new customers. If you have paid a Rate Lock Fee, the rate provided will be listed on your letter of offer and will take effect upon acceptance and payment of the rate lock fee.

Well Home Loans is the trading name of Flexstar Mortgage Corporation Pty Ltd | ABN: 30 154 777 152 | Australian Credit Licence 430334