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How can we help you?

Sometimes we just need a little extra help now and again.

How to get in touch with us

While we like to think our site has all the information that you need, we also want to make sure that you can get help when you need it. As an online lender, our most preferred method of contact is via our website support link or by submitting a help ticket to us (see below).

Other methods that you can use include sending us an email or you can try to phone us, however both of those methods of contact will be slower than using our main online channel.

Enquiring about your application?

If you're after the status of your application, the best place is through MyWell and send us a message.

Send us a message

Want to track your support request,
or just get in touch?

Email us

Want to track your support request?
Log a ticket so we can help out asap.

Chat 24/7 via Facebook Messenger

Meet Jewell.
Our chatbot with a name that's spelt a little different. Always on and never judging, you can talk about your financial situation, with no embarrassing meetings or phone calls. Just help. When you need it.

Give it a go, right here - just hit the "Send to Messenger" button.

Discover the right solution for you

We're not a stuffy old bank. We're a modern online home loan provider.