Meet the family.
We are Well. We’re a new kind of online lender that treats you like part of our family, while making sure we pass on the savings on to you.
Our home loans are powered by good old fashioned customer service. It’s as personal as online gets.
A modern online home loan provider
Welcome to Well Home Loans, a home loan provider built from the ground up with Australian home owners in mind. 100% family owned and operated, Well prides itself on good old fashioned customer service.
We’re not for gimmicks, not for specials or introductory rates. It’s about providing simple, affordable home loans all the time – for all Australians.
How do we do it?
We’re not a traditional online lender. We’re a non-bank lender that just happens to live online. So that means some good old fashioned customer service is at the heart of what we do.
At Well, we want to bring back the simple and easy home loans that help people the most.
Well is direct to you
We cut out a lot of the hidden costs that are involved in the mortgage process. This means that we lend direct to you and ensure that you get the best rates we can offer.
‘Pro packs’ full of features you didn’t want but had to ‘pay’ for in order to get a cheaper rate? Why can’t it just be simple & transparent if all you want is a home loan?
Easy to understand
We believe in educating people about the biggest financial decision of their life. We make the home loan process as easy to understand as possible.
No one goes out to buy a home loan. We get that. Who wants to buy a home loan? Our loans are meant to help you out in your current life situation. Low rates, tailored features and even loans tailored to those who might have struggled to get a “yes” from other lenders.
What makes Well different?
As an online, non-bank lender Well can do things a little different from others. We don’t have large overheads like some of the big branch lenders and we don’t limit ourselves to just a single product like other online lenders.
We understand that everyone’s situation is unique and we pride ourselves on helping you acheive your goals. As an online, non-bank lender Well can do things a little different from others. We don’t have large overheads like some of the big branch lenders and we don’t limit ourselves to just a single product like other online lenders.
We understand that everyone’s situation is unique and we pride ourselves on helping you acheive your goals.
Experience you can trust
For over 40 years, our founders have been helping Australians achieve their goal of home ownership. During that time we’ve been helping the mortgage industry grow into what it is today. As times changed, we realised that home loans in Australia have become more complex than they need to be. With Well Home Loans, our mission to provide the absolute best rates possible to our customers is made possible.
With so many mortgage companies being purchased by both banks and large overseas fund managers, Well is proud of the fact that we are 100% family owned and operated.
Pioneers of the mortgage industry in Australia
Our chairman has been involved in the mortgage industry since 1972. Take a look at how one of the most influential and highly respected names in the mortgage industry changed the way we get home loans in Australia.
An inductee into the hall of fame and life membership in the mortgage industry’s peak bodies, MFAA and FBAA, this industry veteran helped introduce the concept of securitisation into Australia, issuing one of the first RMBS before the now common phrase “non-bank” was even heard of.
Ready when you are
We’ve redesigned the way people can get home loans online. We get that there are different times when you want to get information, so we’ve made our process available from your phone, tablet, desktop or laptop.
We provide all our information on our website, including scenario calculators, property reports and guides. We’ve even got a Chatbot called Jewell who you can talk to via Facebook Messenger.
You’re free to use our resources as we built them for you to help make informed decisions on your home loan goals.
It’s simple and quick.
Most other lenders have fairly rigid eligibility criteria and if you don’t fit the mold, then you don’t fit the loan.
Getting prequalified with Well means there’s no upfront credit reports and you can walk away with answers that you need.